Division of Care and Treatment Services

New Data Dashboard for the 988 Suicide & Crisis Lifeline

We have launched a data dashboard for the 988 Suicide & Crisis Lifeline to highlight how the service is being used in Wisconsin. This tool is part an effort to help people understand the impact of this service on the health and safety of Wisconsinites.

The 988 Suicide & Crisis Lifeline is available 24/7. It connects Wisconsinites experiencing a suicidal, mental health, and/or substance use concern with confidential support from a trained counselor. Call or text 988 or chat at 988lifeline.org.

The data dashboard shows:

• How many people are contacting the service.
• Why people are contacting the service.
• How many counselors are answering Wisconsin contacts.
• How many contacts are resolved through support from the counselors.

People who contact the 988 Suicide & Crisis Lifeline may share information about their age, gender, race, and ethnicity. This information is displayed on the data dashboard.

 Data sources

The call, text, and chat volume data is provided by Vibrant Emotional Health, the national administrator of the 988 Suicide & Crisis Lifeline.

Reasons for contacting the 988 Suicide & Crisis Lifeline, contact resolution data, counselor data, and the age, gender, race, and ethnicity of service users is provided by Family Services of Northeast Wisconsin. Family Services of Northeast Wisconsin operates the 988 Wisconsin Lifeline, the service that answers calls, texts, and chats from Wisconsin-based phone numbers and locations.

Promotional tools

Join us in raising awareness of the 988 Suicide & Crisis Lifeline. The 988 Suicide & Crisis Lifeline outreach materials available on our website are designed for individuals and organizations to speak with one voice so there is a clear understanding of the service and how it works. The outreach materials include billboards, fact sheets/handouts, radio advertisements, social media posts, online display advertisements, and videos. 

Stay connected

Sign up to receive updates on the implementation of the 988 Suicide & Crisis Lifeline in Wisconsin.

First responders can sign up to receive information specific to working with people experiencing a suicidal, mental health, and/or substance use concern.